How HotMixCold Protects the Health of Our Clients

How HotMixCold Protects the Health of Our Clients

We understand that you have probably seen a lot of distressing stories on the news about coronavirus (COVID-19), and the HotMixCold jewelry store team knows in these exceptional circumstances it’s of the utmost importance to continue doing everything we can to keep our customers safe and happy. For this reason, we’re reaching out to let you know that we are taking every precaution on our end to deliver your jewelry items in the safest and most sanitary possible conditions. Read our blog to learn more, and don’t hesitate to reach out.

What Happens on Our End to Protect You


When a jeweler works to handcraft the ready to wear and made to order jewelry items for you, we use quality materials and take our time to ensure beautiful results our customers are proud to wear. During the COVID-19 pandemic, our jewelers are taking precautions to avoid exposure and keep themselves, their families, and our jewelry clients safe. When working with your jewelry items, we ensure our hands and work surfaces and tools are clean and sanitized. We individually package and seal each item before shipping. You can learn about the steps being taking by USPS, FedEx, UPS, and other delivery vendors on their individual websites. The added levels of sanitization and health and safety considerations used by our jewelry store team and the various shipping companies we rely on are helping to keep people safe, but this may mean some slight delays in our production and shipping processes, especially concerning overseas shipping.

What You Can do to Protect Yourself


Once you receive your jewelry items. We recommend taking the following steps:
  • Remove your jewelry from all packaging
  • Discard all packaging that was in contact with other people
  • Place jewelry in a container with rubbing alcohol or jewelry cleaner to disinfect it before you wear it
  • Wash your hands thoroughly

While most jewelry items are unlikely to be contaminated, taking these precautions will give you peace of mind and ensure your safety. Taking steps to sterilize new earrings can be especially important since placing and removing earrings is more likely to cause damage to the skin allowing germs access to enter your blood stream.

Let’s Create Something Beautiful


It is a difficult time for many people, but we hope you’re able to stay safe and healthy at home with family and loved ones. When it comes to showing your loved ones you’re thinking of them while maintaining social distancing and shelter-in-place orders, consider sending them something special from the HotMixCold online jewelry store. You can shop at home, ship it directly to your loved ones, and let them know you’re thinking of them. Please don’t hesitate to contact the HotMixCold team with questions or concerns. We’re here for you.

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