Shipping & Returns Policies

Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Shipping & Delivery
At this time, HotMixCold ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, HotMixCold ships merchandise to Australia, Canada, UK, Some parts of Europe and Parts of Asia and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

**Delivery time may be delayed during peak holidays season (Christmas, Mother's Day and Valentine's Day) please plan 3-4 weeks ahead of time.  Mail will be slower due to high volume with everyone sending gifts so please consider that when ordering. Express and Priority Shipping available**

✤ TURNAROUND / PROCESSING TIME ✤
Current production time is 1-3 business days, up to 5 Days for multiple items order (4 items +) , from order placed date then ship time. Production time DOES NOT INCLUDE TRANSIT/SHIPPING TIME.  EXPRESS SHIPPING is available, please contact us before purchasing.

✤ TRANSIT TIME ✤
All order will be shipped via USPS First Class mail for US and International. Once your order is shipped you will receive an email with the tracking info.

First Class Mail (Domestic): 3-10 business days based on your location.
Priority Mail (Domestic): 2-4 business days based on your location.
Priority Mail Express (Domestic): Next day - 3 business days based on your location.

USPS International. Timing will depend on the customs process for each country, each time.

First Class Mail: 2 - 5 weeks (sometime longer) Australia, Canada, France, Germany, UK Tracking Numbers available
Priority mail: 6 - 14 business days (Australia, Canada, France, Germany, UK Tracking Numbers available)
Express: 3 - 10 business days (tracking number is included)

✤ ADDRESS ✤
Please make sure your address matches your Paypal (if pay with PayPal) shipping address and up-to-date otherwise it will get delayed during transit.

I can ship your gift to a friend or loved one with your SHORT handwritten message  (15 words please!), so please change the shipping address to the recipient's address on PayPal BEFORE purchasing otherwise the transaction will have to be cancel.

** A Signature is required for large order **

✤ PACKAGING ✤
All items will be shipped individually unless items can be a set (necklace + bracelet) in a Made in USA gift box with a sample polishing cloth for the entire order (if purchasing a smooth sterling silver disc jewelry) by USPS First Class mail in a padded mailer, for US and International, other shipping method is available. Please contact us for more info.


► International First Class Mail, Priority Small Flat rate box, Registered Mail™ and Express have tracking for the following country (Australia, Canada, France, Germany, UK Tracking Numbers available). Insurance NOT INCLUDED UNLESS PURCHASED separately


✤ INTERNATIONAL ✤
** Due to some problems with shipping to these country in the past , Customers from ITALY, Russia, Ukraine, Nigeria, Indonesia - Registered Mail™ is SUGGESTED for order more than $30. Order might take up to 2 months to arrive (not guaranty) but can be traceable. Please contact us before purchasing so I can change the shipping fee.

** I CANNOT be held responsible for loss in transit if shipped by First Class or without Registered Mail™ after the package leaves my hands . Registered Mail™ is recommended for order over $150.

** CUSTOMS / DUTY FEE **
Please be advised that all items ship Internationally will go through Customs, and therefore will have a description and price declared on custom form.
Any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of seller.


►► IMPORTANT for US & International shipping:
First Class Mail is standard and doesn't have Insurance. Insurance is an optional and can be purchased separately by USPS, NOT included in the shipping and handling fee, to prevent loss or damage during shipment.

** I CANNOT be held responsible for lost item if the tracking shows DELIVERED. You may contact your mailman, neighbor or family members to see if they hold the package for you.


International
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. HotMixCold is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



Sales Tax
HotMixCold charges sales tax for merchandise ordered on this Web site based on the applicable state (Texas) sales tax rate of 8.25% and the location to which the order is being shipped.



Return Policy
✤ Please buy ONE item first, if you are not sure you will be satisfied before ordering multiple (4+ items) for bridal's party or bridesmaid's gift as they can't be returned or exchanged.✤

I want to make your purchase a great experience. Please message me BEFORE shipping an item back to me for exchange, refund or repair, otherwise it will be sent back without notice.


✤ REPAIR✤
Any item can be exchanged within 7 days or repaired within 14 days of the arrival date for US order or 30 days of the purchase date for international order.

✤ RETURN ✤
If for some reason you are not 100% satisfied with your jewelry, please contact us within 3 days after receiving the item.

I will offer full refund (minus shipping and restocking fee 20%-50%) after receiving the item in original condition. Customer will be responsible for the return shipping fee.

Return item must be post marked within 7 days of the original shipping date: unworn, unwashed, unaltered, with the original condition and original box/package, etc...

Items CAN NOT be returned if:

They are earrings for sanitary purposes.
Items that have been worn or damaged due to client negligence.
We are not able to provide refunds/exchange on "custom" orders.
Not in the same condition as it was shipped
Post mark more than 7 days from the original received date.
Bridal/ Multiple orders (4+ items) including regular and personalized items or hand-stamped items other than initials/numbers. Unless it was my mistake, I will be happy to correct and exchange your order.

When return please pack with care when shipping the item back, there will be 20%-75% restocking fee if returned item in bad condition: tangled chain, broken stone..etc..

Miscellaneous
Please ask with any question you might have or request more info before purchasing.

✤ GEMSTONE ✤
All gemstones are natural genuine semi-precious stones otherwise noted in the listing. Due to their handcrafted/ hand-drilled nature, no two beads are exactly alike. Size, shape and color might vary due to the nature of photographing and monitor color settings. Size compared to U.S dime. If you'd like to see your stone size or color, please contact me for a picture or more info before purchase.

✤ FRESHWATER PEARL✤
Due to their nature, no two pearls are exactly alike. Size, shape, lustrous might vary due to the nature of photographing and monitor color settings.

✤ SHAPE ✤
Some pendant such as: kissing love birds, branch leaf..etc.. will vary by shape.

✤ LENGTH ✤
For best fit, please measure a perfect length of your favorite necklace or bracelet you already own or use a piece of string cut to length when ordering.

✤ INITIAL/MONOGRAM ITEMS: Since this item is created by hands, sometime it's not perfectly center, align or initial too deep which lends itself to the unique handmade look of each item. Please allow the initial to be shown on the reverse side of the disc, this is normal because pressure is used when stamping. These can't be considered as defect. No two items are exactly the same! We reserve the right to judge our own quality, we will do our absolute best to ship out the highest quality of hand stamped jewelry. 

✤ Payment & Cancellation ✤

PayPal and Credit Cards are accepted. E-check via PayPal must clear before shipping. All CANCELLATION order prior to shipping will be refunded less $1 for PayPal Fees/Credit Card Fees.