Shipping & Returns Policies

Jewelry Exchanges & Returns

At HotMixCold, we are committed to customer satisfaction, and we work hard to craft personalized jewelry that looks great and lasts. If the piece of jewelry you receive doesn’t match your expectations, we want to make it right. That’s how we became one of the top jewelers on Etsy! On this page, we outline our simple process for exchanges and returns. Please don’t hesitate to reach out to us to learn more. 

Jewelry Repairs & Exchanges

Always contact our team before returning your items. We send and receive numerous packages each day, and we want to ensure yours will not be lost and that we understand why we’re receiving the return item. If we are not contacted prior to your sending the item, we will not be responsible if the item is lost or returned to you. Our jewelry repair and exchange policies are as follows:

Returns 

We do accept item returns in a number of situations, and we ask that you contact us within 3 days of delivery based on tracking status before sending back your item. This ensures we understand why we’re receiving the item. If we are not contacted prior to your sending the item, we will not be responsible if the item is lost or returned to you. Our return policies are outlined below:

Items Eligible for Return 

Returned items must be postmarked within 7 days of the originally delivered date based on tracking. Contact us within 3 days from the date of receipt based on tracking. If your item is eligible for return, your refund (less shipping and handling) will be issued within 14 days when we receive the item in good condition. 

Items that Are Eligible for Return 

Items that Aren’t Eligible for Return

The following items are not eligible for return unless we made an error in your request. If this is the case, we’ll be happy to exchange your item. The following items are not eligible for return: