Shipping Information
PROCESSING TIME
The current processing time is 1-2 business days from the order placed date, except "Ready to ship" will be shipped within 1 business day. Expedited shipping is available before you check out.
We can only guarantee the handling/processing time (from the date the order was placed), the time we need to prepare an order for shipping, not the transit time. For details, see individual items.
Each item/set will come with beautiful packaging and a ribbon with the shop tag on top (without an invoice), ready for gifting with a care tips card included.
Processing time may be delayed during the peak holiday season, please plan 4 weeks ahead of time.
SHIPPING ADDRESS
Please make sure your address matches your PayPal shipping address (if paid with PayPal) and is up to date if paid with other payment methods. Otherwise, shipping will be delayed or canceled.
We can ship your gift to a friend or loved one with your SHORT message (15 words please!) in a handwritten note, please change your address to the intended recipient's address BEFORE purchase otherwise the transaction needs to be canceled.
A Signature is required for a large order to be delivered.
SALE TAX
HotMixCold charges sales tax for merchandise ordered on this website based on the applicable state (Texas sales tax rate of 8.25%) and the location to which the order is being shipped.
ESTIMATED ARRIVAL TIME
Our standard shipping method is USPS Ground, UPS, and FedEx, which are available and can be upgraded when checked out. If you want to upgrade to an expedited shipping method, please contact us.
We will do our best to meet these arrival estimates, but we cannot guarantee the arrival time once we drop off the package at the carrier. Actual delivery time will depend on your chosen shipping method and location.
USPS Ground is standard and doesn't have Insurance. Insurance is optional and can be purchased separately by USPS, NOT included in the shipping and handling fee, to prevent loss or damage during shipment.
- Standard USPS Ground
Domestic: 3 - 5 business days
Canada: 2 - 4 weeks (Timing will depend on the customs process each time.)
- Expedited shipping method
USPS Express: 1-2 business days
UPS, and FedEx options are available when you check out.
Delivery time may be delayed during the peak holiday season, please plan 4 weeks ahead of time.
USPS Ground is standard and doesn't have Insurance. Insurance is optional and can be purchased separately by USPS, NOT included in the shipping and handling fee, to prevent loss or damage during shipment.
We cannot be held responsible for loss in transit if the package is shipped by USPS Ground or without insurance after we drop it off at the shipping carrier or the tracking shows "delivered." Insurance is recommended for orders over $150. You may contact your mailman, neighbor, or family members to see if they hold the package for you.
Do you ship internationally?
At this time, HotMixCold ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, and Puerto Rico. Additionally, HotMixCold ships merchandise to Canada only, not to other international locations. The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier.
CUSTOMS and IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Customs fees or taxes imposed by Customs for an order are separate from the shipping charges and are not the seller's responsibility.
Please be advised that all items shipped Internationally will go through Customs and, therefore, will have a description and price declared on the customs form. We are not responsible for delays due to customs.
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. HotMixCold is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.